A possible workflow
A customer asks about a service. An employee searches the approved information, prepares an answer, and hands the conversation to a person when it falls outside the agreed scope. This is an illustrative example, not a client result.
Defined around your operation
We review the work with your team: the information needed, the tools involved, and the moments that need human judgment. We then design the employee around that specific responsibility.
Your team shapes the employee
The sources it uses, the actions it can take, and the approvals it needs are part of the build. We test the employee with your team before introducing it into the agreed process.